Resolutions: Delayed Orders
Compensation for a delayed order
If a customer is reaching out for compensation on a delayed order, we can offer them ONE OF the following in the below order:
CASH CREDITS
Always offer cash credits first. Note that the below values are based on the order subtotal.
- If the order value is under $150, you can offer $25 cash credits toward a future order
- If the order value is between $151 and $999, you can offer $50 cash credits toward a future order
- If the order value is between is $1000 and $4999, you can offer $100 cash credits toward a future order
- If the order value is $5000 and up, you can offer $200 cash credits toward a future order
5% Refund
If the customer refuses to accept cash credits, you can offer a 5% refund
- If the order value is under $10,000, you can offer a 5% refund.
*NOTE we cannot combine Cash Credits and Refunds. Customers can either receive cash credits OR a 5% refund for a delayed order.
Cancellation
If the customer will not accept cash credits or a 5% refund as outlined above, we can cancel and refund the order as long as it has not yet been started by production.
See this article for how to cancel an order.