How to change a shop owner

Step 1: Verify that the person emailing you is the current shop owner or is the school principal / head of the organization. 

Step 2: Search for the new shop owner in Customers to make sure they have an account. 

• If they do have an account, proceed to the next step. 
• If they don't have an account, request that they create one using the saved reply "Shop Owner Assignment"

Step 3: Make the new shop owner a power user. 

• In their account, go to Customer Roles
• Add new record -> Power User -> (Shop Name) -> Update

Step 4: Change the information in the Shop

• Change the following information to the new shop owner
  • First Name
  • Last Name
  • Contact Email
  • Store Admin
• If the Billing name and email address sections have the previous shop owner's information, replace with the new shop owner's information. Otherwise, leave as is. 
• Click Save and Continue Edit. Double check that all of the information has been saved correctly. 

Step 5: Remove the Power User access from the old shop owner's account. 

Step 6: Inform the previous shop owner that you have made the change.