Post Order Complaint Compliance
After the client has received their order and they have concerns with the print/ or quality of the product and want to make a formal complaint.
Entripy.com Orders - Post Order Complaints are emailed to resolutions@entripy.com.
Below is what the client should have in their email:
- Order number
- Name
- Order concerns
- Attach images
- Identify what pieces are affected (colours/ sizes)
Post Order Complaint Example Below
- WEB123456
- David Beckham
- I received my order and 2 small royal hoodies had faded print on the front
- 2 images of the faded front print attached
- 2 small/ 18500 Gildan Hoodies in Royal Blue
*** If the client on the phone is a Post Order Complaint for Entripy Shops - have the client send the email to info@entripyshops.com
*** If the client on the phone is a Post Order Complaint for Zip Merch - have the client send the email to support@zipmerch.ca
*** If the client on the phone is a Post Order Complaint for Slaite - have the client send the email to help@slaitepod.com