TDSB Purchase Order Emails
For these types of emails such as below:
These types of emails will all filter to Entripy Client Care - When you see them they need to be directed to Finance right away.
1.) Make sure to change the Customer to AR (top right) - before replying to the email.
- Click the 3 dots as seen above
- Click on "Change Customer"
- Type in "AR" and the email should come up/ choose AR@entripy.com
2. ) Download the PDF and open an email to AR/ attaching the PO as such below
- Email will be going to AR - Finance
- The Order number is typically found in the attachment/ or you can do a quick search in Helpscout, to add to the email. (Open the attachment and click on download in the top right of the page).
- Under the order number add the PO number from the attachment.
- Lastly make sure the attachment of the invoice is attached to the email before sending
3.) Then hit SEND.