How to add a RUSH or HOT RUSH to a WEB order in Business Central

  1. Check the product to confirm if it is RUSH or HOT RUSH approved
  1. Calculate the Rush or Hot Rush timelines from today - ensure that the order falls within these timelines.
  • Example 1: The order is on Standard service and was just approved today. The customer requests to change the order to RUSH.
    • 4 business days from today is within the current order timeline and therefore can be Approved
  • Example 2: It is currently 4pm EST and the client requests to change their order to a HOT RUSH for completion tomorrow.  
    • This is past our 10am cut-off time for hot rushes and therefore CANNOT be approved.

If the order does not fall within the new timeline check with lead for approval

  1. Calculate the rush charge + taxes using the below resources:
    1. Rush Charges
    2. Provincial Taxes
  1. Inform the client what the new completion date will be 

*Client should be aware of cut-off times.  (12pm approval/payment for a Rush.  10am approval/payment for a Hot Rush) 


  • If the order is for Pick-up - inform the client of the new pick-up date will be (ensure to specify completion by end of day).
  • If the order is shipping, check the client's postal code on the UPS Time & Calculate tool to determine when the order is expected to arrive at the client's location.  Let the client know this time to ensure it will make it on time.  There may be cases where we may have to look into upgrading the shipping method from Standard to Express saver, or look into going with a Hot Rush vs a Rush depending on the required in-hand date
  1. Advise the client that we will email them and our Finance team to sort out payment to be able to switch the service level. 
  1. In the Web Orders mailbox in HelpScout, email the below to the client with AR CC’d:

  • Subject (change this according to the service level):  WEB_____ - Switch from Standard Service to Rush


    CC:  ar@entripy.com

    Body (This Canned Response is in the Web Orders HelpScout Mailbox as Changing order service level

    Hi ________

    Thank you for reaching out to us today regarding switching your order WEB12345 from Standard service to RUSH/HOT RUSH. As discussed, the total amount for your RUSH/HOT RUSH service is $____ after tax.

    I have CC’d our finance team on this email. Payment options are listed below for your reference.

    1. Interac e-transfer to

      ar@entripy.com. No password is required as we are set up for auto-deposit. However, please include your order number in the memo field. 

    2. Credit card (Visa/MasterCard/Amex) – I will send over a secure payment link shortly in a separate email for you to fill out.

    3.  Electronic Bank Payment (EFT / Wire) - information attached.  **** Please ensure remittance notification is sent to ar@entripy.com, referencing the order number.

      If you have any questions, feel free to contact our Finance Team at ar@entripy.com or by phone at (289) 201-1858.

In order to update the service level and meet completion timeline, payment must be made by 0:00PM (10AM for Hot Rush/12PM for Rush) EST today. 


Please let us know if you have any questions, and we would be more than hapy to assist further.

Attach the credit card authorization form to the email before you send.

  1. Add a user note to the order in Business Central: “Client requested to switch from Standard to RUSH/HOT RUSH. Emailed client with AR CC’d to handle payment. See HS#____”

NOTE:  Business Central's Promise Date, Production Date, and Service Code are NOT to be updated with the service level or charge until AR has confirmed that they have received the payment from the client. At this point, AR will advise CE that the order is PAID TO APPROVE.

  1. After AR has confirmed that the rush has been paid, switch the production and promise dates in BC to the same date you advised the customer in step 4 or according to the time they made payment

NOTE if the customer did not meet the cut-off time for payment, advise them of the new date

  1. Send a message to production in the appropriate production Teams channel to advise them of the new promise date
      • Tag all relevant production managers and departments
      • Add a screenshot of the promise date in BC

  1. Add a note in BC that the promise date was switched to (date) and that production was informed

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